If you paid for Freemake additional options (Gold Pack, Subtitles Pack, Premium Pack) but:
- still received no key;
- lost your key;
- forgot the key;
Please check the following steps:
2. Make sure you paid for the Pack from the software. Please note the key is NOT sent automatically when you donate from the official Freemake site.
3. Check the Spam folder. The email with key could be there.
4. You can also paste your email into Freemake Video Converter or Freemake Video Downloader to activate the Packs. Run Freemake Video Converter. Go to Help - Get Gold Pack key or Get Subtitles Pack key. Click I already have a key and insert your email in the field. Please note you should insert email you used while making a purchase. If you paid with PayPal, insert the email connected to your PayPal.
For Premium Pack, run Freemake Video Downloader. Go to help - Get Premium Pack and follow the procedures above.
5. Make sure that you inserted a correct email address while making a donation.
6. If you tried all these steps, but didn't manage to get your key, please submit a request and provide:
- your full name
- date of purchase
- payment method: PayPal or credit card.
- Transaction ID. If you used PayPal, you can find your unique transaction ID in the PayPal automatic email that you get after a successful transaction or in your PayPal account.
- payment email address.
We'll check whether we received your donation and send you a new key if everything is ok. If you can't provide us with this info, we won't be able to find your key.