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You can answer this ticket in one of two ways:

By Email: If you are looking at this in your email inbox, simply hit "Reply"

By Zendesk: If you are looking at this ticket in your zendesk:

* Enter a comment (e.g. "How am I doing?")
* Change status from Open to Pending (now, you’re waiting for me to get back to you!)
* Click submit

Either way, both your reply and follow-ups will be added to the ticket history and organized in your zendesk.

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*(e) support@zendesk.com
*(p) +1 415.418.7506

Thank you for using Zendesk,

Kelly
Customer Advocate at Zendesk