If you need a refund due to bad software performance, 1st of all please try this guide. It might help to solve your issue.
Please note that according to our Refund Policy, we reserve a right to decline the refund if a user refuses to follow the troubleshooting guide.
In case you followed all the steps from the above guide and they didn't help, please specify your case.
As soon as you are done, please create a ticket at support.freemake.com and provide the following data:
1. a description of your issue;
2. the email address that you used to make a payment.
3. the date of your payment (day/month/year).
4. your name
5. If you paid via PayPal, please provide your transaction ID. You can find your unique transaction ID in the PayPal automatic email that you got after a successful transaction or in your PayPal account if you used this payment option.
If you paid by card, please provide your order ID number. You can find your order ID number in the automatic email that you got after a successful transaction. It looks like this: DIG181155-4444-55555 or 1122-3344
Please note that the more detailed info you provide, the faster you'll be helped.