I can't burn DVD. I get DVD burn error (crash). What should I do?

There are 2 main reasons for DVD burn errors: hardware issues (bad DVD disk, bad DVD player, an outdated PC with tech issues) and software problems due to Freemake algorithm faults. Unfortunately, if you have hardware issues, there's no way we can help.

So when you can't burn DVD, it's critical to understand the root of the error: hardware or software.

Please remember: if you want to burn a video, your Drive C shall have x3 times free space than the size of the original file. For example, if you want to burn 2GB AVI video onto DVD, then you shall have 6GB free space on Drive C. If you lack free space, Freemake Video Converter can't burn DVD properly.

Please follow these steps:

1. Make sure that the original video that you input in Freemake Video Converter doesn’t have any issues. Watch it in a media player. The video shall play fine. If you can't play video, Freemake Video Converter might not burn DVD properly. You can get DVD burn errors.

2. Don’t add unsupported files into Freemake software like .rar, .exe, .pdf, etc. You can see a list of supported audio and video formats here:

http://www.freemake.com/free_video_converter/

3. Please do a complete reinstallation of Freemake software. See how to do it here.

4. Don’t add too many files at a time into Freemake software. For example, if you add several hundreds of videos for conversion or download, Freemake software might crash.

5. Make sure that your DVD disk doesn't have any issues such as scratches, breaks, or cracks. If you used DVD many times, it might have problems. If your DVD disk has defects, Freemake Video Converter might not burn DVD disk. It's better to use DVD-RW disks.

6. Make sure that your PC can burn DVDs correctly. If you use an old PC, there might be hardware issues that don't allow to burn DVD correctly. 

7. Make sure that your DVD drivers are up-to-date before burning DVD.