If you paid for Freemake additional options (Gold Pack, Subtitles Pack, Premium Pack, etc) but:
- still received no key;
- lost your key;
- forgot the key;
Please check the following steps:
2. Check the Spam folder. The email with key could be there.
3. If you tried all these steps but didn't manage to get your key, please submit a request and provide:
- your full name
- date of purchase (day/month/year)
- payment method: PayPal or credit card.
- Transaction ID. If you used PayPal, you can find your unique transaction ID in the PayPal automatic email that you get after a successful transaction or in your PayPal account.
- payment email address.
We'll check whether we received your payment and send you a new key if everything is ok. If you can't provide us with this info, we won't be able to find your key.