When you add a video which has several subtitles, you need to make sure that the subtitles really exist. To do it:
• Add a file in Freemake Video Converter;
• Click on "Subtitles Off" line and see the full list of subtitles for your video;
• Select one of subtitles and click the green “Play” button;
• Watch video in player and make sure you see subtitles
If you see subtitles in player, but don’t see subtitles after conversion, please create a ticket.
If you don’t see subtitles in player, then try to watch your video in VLC free video player choosing the same subtitles. If you can’t see subtitles in VLC player either, it means that subtitles file is empty and that’s why Freemake Video Converter can’t convert your video with the chosen subtitles.
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