I have issues with a certain format. How to fix them?

First of all make sure you are using the latest Freemake Video Converter version. You can get the new version here.

Please check common issues and fixes below.

1. I add an MKV file and it shows up as audio without video. What can I do?

Please make sure your MKV file doesn't have h265 codec. It's not supported by Freemake.

2. I have problem converting WMV. How to fix it?

Please make sure that you have installed Windows Media Player 11. If you don’t have it, please install it here.

3. I can't add MOD and DAT files in Freemake Video Converter. I get a file open error. What should I do?

You should rename the file extension MOD to MOV, DAT to MP4 or MOV. Then add your videos to Freemake Video Converter.

4. I can’t convert SWF with Freemake Video Converter. What can I do?

Please make sure you have SWF video, not an animation. Freemake Video Converter converts SWF video. Unfortunately, we don’t support SWF animation.

5. I can’t convert correctly RM, RMVB, WTV, DVR, or DVR-MS files. How to fix it?

Freemake Video Converter has certain issues with RM, RMVB, WTV, DVR, or DVR -MS files. For instance, they might not open, be converted incorrectly, get audio out of sync with video, etc.Unfortunately, we don’t have a solution for such problems now.

6. I add an MP4 video and can't hear the sound. What can I do?

There is an issue with mp4 videos created with windows movie maker
please, do the following:

• add your video; 
• on the video line choose audio settings - Add audio and when a new window appears choose your video file again; 
• convert video to any format.

7. Do you support TiVo, Lagarith or Dxtory?

No. Unfortunately, it’s not in our nearest plans.